THE ONLY AMAZON MANAGEMENT SOFTWARE THAT ONLINE TEAMS NEED
HINGE Axis gathers insights and streamlines the daily operations of your Amazon business, all from a single easy-to-use, integrated system.
Monitor your business in real-time, manage your product catalog, track third-party sellers, automate product review requests, and more, all from a single platform.
THE ONLY AMAZON SOFTWARE THAT ECOMMERCE TEAMS NEED TO MANAGE THEIR ACCOUNTS
HINGE Axis gathers insights and streamlines the daily operations of your Amazon business, all from a single easy-to-use,
integrated system.
Monitor your business in real-time, manage your product catalog, track and manage cases, respond to buyer messages, and more, all from a single eCommerce platform.
MONITOR YOUR BUSINESS
HINGE Axis Advanced Reporting makes it easy for business owners and executives to analyze the business. Our dashboard shows real-time data displayed on dynamic, easy-to-understand graphs. Our state-of-the-art reporting tools integrate data from over 200 different screens from Amazon Seller Central and Vendor Central, and automatically pulls two years of history. See your business trends, keep an eye on your Key Performance Indicators (KPIs), and quickly diagnose the factors driving your business.
MONITOR YOUR BUSINESS
HINGE Axis Advanced Reporting makes it easy for business owners and executives to analyze the business. Our dashboard shows real-time data displayed on dynamic, easy-to-understand graphs. Our state-of-the-art reporting tools integrate data from over 200 different screens from Amazon Seller Central and Vendor Central, and automatically pulls two years of history. See your business trends, keep an eye on your Key Performance Indicators (KPIs), and quickly diagnose the factors driving your business.
MANAGE YOUR PRODUCT LISTINGS
The Catalog Managers or Merchants don’t have the time or the resources to manage your complex Amazon product catalog manually or with ad hoc systems. They can use the HINGE Axis Product Hub to manage parent and children listings, associate product images
and videos, manage sales pricing and discounts, and maintain all required product information from a single repository. Then automatically publish that information to Amazon with a single click.
MANAGE YOUR PRODUCT LISTINGS
The Catalog Managers or Merchants don’t have the time or the resources to manage your complex Amazon product catalog manually or with ad hoc systems. They can use the HINGE Axis Product Hub to manage parent and children listings, associate product images and videos, manage sales pricing and discounts, and maintain all required product information from a single repository. Then automatically publish that information to Amazon with a single click.
TICKETING & WORKFLOW MANAGER
Are you having trouble keeping of all the moving parts and ensure that tasks are followed up quickly? Does your organization lack transparency and accountability when it comes to tracking activities and resolving issues in your business? The HINGE Axis Ticketing & Workflow Manager helps streamline e-Commerce activities by providing a standardized workflow to create and assign tickets to the appropriate team members in your organization, or with your agency, to ensure
that tasks are completed correctly and on time.
TICKETING & WORKFLOW MANAGER
Are you having trouble keeping of all the moving parts and ensure that tasks are followed up quickly? Does your organization lack transparency and accountability when it comes to tracking activities and resolving issues in your business? The HINGE Axis Ticketing & Workflow Manager helps streamline e-Commerce activities by providing a standardized workflow to create and assign tickets to the appropriate team members in your organization, or with your agency, to ensure that tasks are completed correctly and on time.
CUSTOMER SERVICE
Hinge Axis tracks the Unanswered Buyer Messages and keeps track of the number of hours that has elapsed since the message was posted. This is to help your Customer Service team meet Amazon’s 24-hour response SLA. With Axis, your Customer Service team can read the buyer message, and respond to the message, directly from the platform. Hinge Axis even provides customizable response templates (and enables you to make your own) to make it easy to respond to messages.
BUYER-SELLER MESSAGES
Hinge Axis tracks the Unanswered Buyer Messages and keeps track of the number of hours that has elapsed since the message was posted. This is to help your Customer Service team meet Amazon’s 24-hour response SLA. With Axis, your Customer Service team can read the buyer message, and respond to the message, directly from the platform. Hinge Axis even provides customizable response templates (and enables you to make your own) to make it easy to respond to messages.
CASE MANAGEMENT
The Hinge Axis Case Management integrates the creation, monitoring, escalation, and resolution of Cases on Amazon. Hinge Axis Case Management enables your Operations team to track the status of all your cases and respond to Amazon directly from the platform. Cases that require attention are easily identified and can be assigned or escalated to other users within your organization or to your agency. Get up-to-date statistics and reporting on the status of open Cases so you never violate a Marketplace policy.
CASE MANAGEMENT
The Hinge Axis Case Management integrates the creation, monitoring, escalation, and resolution of Cases on Amazon. Hinge Axis Case Management enables your Operations team to track the status of all your cases and respond to Amazon directly from the platform.
Cases that require attention are easily identified and can be assigned or escalated to other users within your organization or to your agency. Get up-to-date statistics and reporting on the status of open Cases so you never violate a Marketplace policy.
3P SELLER REPORTS
Leverage our automated third-party seller reports with Hinge Axis. Review 3P seller prices, product offerings, seller reviews, and keep track of who won the Buy Box. Where available, the sellers’ addresses, email, and phone numbers are also provided so you can take action.
SELLER PROFILES
Your team can monitor the third-party sellers (3P sellers) of your products easily with Hinge Axis. Review their prices, product offerings, and seller reviews. Where available, the sellers’ addresses, email, and phone numbers are also provided so you can take action.
AUTOMATED PRODUCT REVIEW REQUESTS
Given the importance of both product reviews and seller feedback in driving sales on Amazon, sellers should collect customer feedback on as many product orders as possible. HINGE Axis enables product review requests to run on autopilot. Now Amazon sellers can save time, increase their product reviews, and grow sales.
AUTOMATED PRODUCT REVIEW REQUESTS
Given the importance of both product reviews and seller feedback in driving sales on Amazon, sellers should collect customer feedback on as many product orders as possible. HINGE Axis enables product review requests to run on autopilot. Now Amazon sellers can save time, increase their product reviews, and grow sales
PRODUCT ALERTS
Get instant notifications when there are important changes to your product listings, such as changes in price, low inventory, reviews, or changes to your listing content. You can customize the thresholds so you only get notified on changes that matter
to you. Receive these alerts via email or SMS text.
PRODUCT ALERTS
Get instant notifications when there are important changes to your product listings, such as changes in price, low inventory, reviews, or changes to your listing content. You can customize the thresholds so you only get notified on changes that matter to you. Receive these alerts via email or SMS text.